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Information Privacy Policy

Information Privacy Policy

Privacy Statement and Consent
We collect and store personal information to help us understand your needs and provide safe, effective care. If you choose not to share some information, it may affect the support we can offer.

We manage your information in line with the Privacy Act 1988 (Cth), the Health Records Act 2001 (Vic), and our ethical obligations under AHPRA.
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Why We Collect and Keep Information
We gather information as part of assessment and therapy. Your records help guide decisions and provide consistent, quality support over time.
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How Your Information is Stored
We store your information securely using password-protected systems like Halaxy and Google Drive (professional version). Records are kept for 7 years (or until a child turns 25), then securely destroyed.

Some data may be stored on overseas servers. We ensure providers meet Australian privacy standards.
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When Information May Be Shared
We only share your information when:
  • You give written consent,
  • We are required to by law (e.g., subpoena),
  • There is a serious risk to someone’s safety
  • We must report child safety concerns under law.
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Accessing Your Information
You can request a copy of your information or corrections by writing to:

Katherine Hill
1 Barkly Street, Sunbury VIC 3429

We respond within 30 days. Access may be limited in rare cases to protect safety or privacy.
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In the Community & Online
If you see us in the community, we will be respectful and discreet. We do not connect with clients on social media.
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Privacy Breaches
If your information is ever breached, we will notify you and follow the Notifiable Data Breaches scheme.
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Questions or Complaints
Contact: Katherine Hill – [email protected]
Or reach out to:
OAIC – www.oaic.gov.au
Health Complaints Commissioner – www.hcc.vic.gov.au

Family Minded 2025