COVID-19 Arrangements

In line with DHHS and WHO recommendations, we have established arrangements to do what we can to support the efforts to minimise the spread of COVID-19 (coronavirus).

About the virus : https://www.dhhs.vic.gov.au/victorian-public-coronavirus-disease-covid-19
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We are providing online therapy for almost all of our clients. For those exceptional cases that we will see face to face, we are requiring social distancing and handwashing/sanitising. We are regularly disinfecting our toys/surroundings, monitoring our own health, clients attending the building will be required to either use the hand sanitiser in the waiting room/or wash hands upon entering or leaving. ​ 

Our team will be wearing face masks, you may be asked to wear a mask. 

If you are attending an appointment here wait in your car until the appointment time, do not attend early. Only the client and one parent is permitted in the building. NO other children are permitted to attend the office. 
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​If you or your child are unwell with cold like symptoms or fever do not attend your session.  If your clinician is similarly unwell we will be cancelling the session, or if they are self isolating, we will be offering Telehealth/online therapy services to maintain the therapy.

If you attend the session and you or your child are visibly experiencing cold symptoms, the session will be cancelled and you will be asked to leave the building.

​We are not enforcing late cancellation fees if you contact us before 9am on the day of your appointment and make alternative arrangements. ​If you miss the session or contact us within hours of the session (and after 9am) you will be sent a late cancellation fee.

Telehealth/Online Therapy


Telehealth/Online therapy services are accessed by the internet and will require a camera and microphone (e.g., on an iPad or computer). For younger children, this will need to be parent and child, or just parent session as the younger children will be unlikely to remain engaged via video conference for the whole session. 

With the current health restrictions associated with COVID-19 we are able to provide Telehelath services to our current clients through a range of funding options.
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Please talk to your clinician about online therapy options.

Coviu & Zoom

We use telehealth providers Coviu and Zoom to provide telehealth/online therapy services to clients.
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