Our Expected Behaviour Policy
This Policy applies to all people attending our clinics, in person or online. It include us, our team, our clients, client families and caregivers, and visitors to the clinic.
At Family Minded, we are committed to fostering a safe, respectful, and welcoming environment for all clients, families, visitors, and staff. Our core values—celebrating diversity, integrity, collaboration, curiosity, compassion, and creativity—are woven into our daily practice and guide the standards of behaviour we expect from everyone in our space.
General Principles
We believe that diversity enriches us all. Everyone who walks through our doors brings unique perspectives and experiences, and we expect all clients, families, staff, and visitors to treat each other with respect, kindness, and empathy. This is essential for building trust and reflects our dedication to integrity. Treating each other with consideration ensures a positive and respectful atmosphere.
Safety and Behavioural Expectations
The clinic must be a safe place for everyone, especially children. We have a zero-tolerance policy towards disruptive behaivours, physical or verbal aggression, intimidation, or bullying. The safety of our community is paramount, and any behaviour that threatens others’ physical or emotional well-being will not be tolerated. Our approach to safety is rooted in compassion, as we strive to ensure that everyone in our space feels secure and respected.
In order to work effectively together, we require a collaborative and respectful relationship. Clear, open communication is critical, and we expect everyone to engage in conversations with honesty and mutual respect, even during moments of frustration or difficulty. Repeated failure to maintain these standards disrupts the therapeutic process and the supportive environment we seek to foster.
Confidentiality and Respect for Privacy
We deeply respect the privacy of our clients and their families, and this extends to all who visit our clinic. Confidentiality is essential to creating a trusting environment, and we expect that clients, families, and visitors refrain from discussing or sharing information about others. Respecting one another’s privacy upholds our values of integrity and celebrating diversity, as it recognises the dignity of each person’s experiences.
Caring for the Clinic Environment
Our clinic is designed to be a safe, clean, and child-friendly space, and we ask that everyone contributes to maintaining this environment. Any intentional or accidental damage to property will be addressed, and repair or replacement costs may be required. Respecting the physical space of the clinic demonstrates consideration for others and reflects our collective commitment to ensuring that our environment supports everyone’s needs.
Consequences of Inappropriate Behaviour
While we approach all situations with a desire to resolve conflicts peacefully, inappropriate behaviour may result in consequences. If an individual engages in physical or verbal aggression, intimidation, harassment, or property damage, we will act promptly to protect the safety and well-being of our community.
In some cases, a temporary ban from the clinic may be required. We are open to negotiating re-entry if there is a commitment to change and a willingness to uphold our clinic’s values. However, if negative behaviour persists, we reserve the right to permanently exit individuals from our services. Maintaining a safe and supportive environment is our top priority, and we will not tolerate behaviours that compromise this.
Commitment to Inclusivity
We are proud of our inclusive clinic, where we welcome individuals regardless of race, gender, neurodiversity, culture, or family structure. We expect all who enter our clinic to uphold these values, ensuring that Family Minded remains a safe, respectful, and nurturing space for everyone.
General Principles
We believe that diversity enriches us all. Everyone who walks through our doors brings unique perspectives and experiences, and we expect all clients, families, staff, and visitors to treat each other with respect, kindness, and empathy. This is essential for building trust and reflects our dedication to integrity. Treating each other with consideration ensures a positive and respectful atmosphere.
Safety and Behavioural Expectations
The clinic must be a safe place for everyone, especially children. We have a zero-tolerance policy towards disruptive behaivours, physical or verbal aggression, intimidation, or bullying. The safety of our community is paramount, and any behaviour that threatens others’ physical or emotional well-being will not be tolerated. Our approach to safety is rooted in compassion, as we strive to ensure that everyone in our space feels secure and respected.
In order to work effectively together, we require a collaborative and respectful relationship. Clear, open communication is critical, and we expect everyone to engage in conversations with honesty and mutual respect, even during moments of frustration or difficulty. Repeated failure to maintain these standards disrupts the therapeutic process and the supportive environment we seek to foster.
Confidentiality and Respect for Privacy
We deeply respect the privacy of our clients and their families, and this extends to all who visit our clinic. Confidentiality is essential to creating a trusting environment, and we expect that clients, families, and visitors refrain from discussing or sharing information about others. Respecting one another’s privacy upholds our values of integrity and celebrating diversity, as it recognises the dignity of each person’s experiences.
Caring for the Clinic Environment
Our clinic is designed to be a safe, clean, and child-friendly space, and we ask that everyone contributes to maintaining this environment. Any intentional or accidental damage to property will be addressed, and repair or replacement costs may be required. Respecting the physical space of the clinic demonstrates consideration for others and reflects our collective commitment to ensuring that our environment supports everyone’s needs.
Consequences of Inappropriate Behaviour
While we approach all situations with a desire to resolve conflicts peacefully, inappropriate behaviour may result in consequences. If an individual engages in physical or verbal aggression, intimidation, harassment, or property damage, we will act promptly to protect the safety and well-being of our community.
In some cases, a temporary ban from the clinic may be required. We are open to negotiating re-entry if there is a commitment to change and a willingness to uphold our clinic’s values. However, if negative behaviour persists, we reserve the right to permanently exit individuals from our services. Maintaining a safe and supportive environment is our top priority, and we will not tolerate behaviours that compromise this.
Commitment to Inclusivity
We are proud of our inclusive clinic, where we welcome individuals regardless of race, gender, neurodiversity, culture, or family structure. We expect all who enter our clinic to uphold these values, ensuring that Family Minded remains a safe, respectful, and nurturing space for everyone.
Quick Reference Guide for our Expected Behaviour Policy
Quick Reference Guide:
- Our Guiding Values For Healthy and Respectful Relationships:
- Celebrating Diversity: We honour and respect all unique perspectives and lived experiences.
- Integrity: We act with honesty and responsibility in all interactions, building trust within the clinic community.
- Collaboration: We achieve better outcomes by working together and fostering cooperative relationships.
- Curiosity: We seek to understand the experiences and needs of others with openness and empathy.
- Compassion: We approach all interactions with kindness, sensitivity, and care for others’ well-being.
- Creativity: We value unique solutions to complex challenges, thinking outside the box to meet individual needs.
- Safety and Behavioural Expectations:
- We have a zero-tolerance policy towards physical or verbal aggression, intimidation, harassment, or bullying.
- Maintaining safety—both physical and emotional—is a priority, and any behaviour that threatens this will result in immediate action.
- Mutual respect and clear, calm communication are required in all interactions, even in moments of frustration or difficulty.
- Individuals who repeatedly fail to maintain respectful and collaborative relationships may face suspension or exclusion from services.
- Confidentiality and Respect for Privacy:
- All clients, families, and visitors are expected to maintain confidentiality and respect the privacy of others.
- Discussing or sharing sensitive information about other clients or families within the clinic is strictly prohibited.
- Protecting privacy is essential for creating a trusting, inclusive environment.
- Caring for the Clinic Environment:
- Respect for the physical environment is required; individuals are responsible for treating the clinic’s property with care.
- Any intentional or accidental damage to clinic property will be addressed, and repair or replacement costs may be incurred.
- Help us maintain a clean, safe, and child-friendly space by being mindful of the environment.
- Consequences of Inappropriate Behaviour:
- Behaviour that violates this policy, including physical or verbal aggression, intimidation, harassment, property damage or disruptive behaviour, will result in immediate action.
- Temporary bans may be enforced in cases of inappropriate behaviour, and re-entry can be negotiated based on a commitment to change.
- If negative behaviours persist, the clinic reserves the right to permanently exit individuals from services to maintain a safe and supportive environment for all.
- Commitment to Inclusivity:
- Family Minded is dedicated to creating an inclusive, welcoming environment for all, regardless of race, gender, neurodiversity, culture, or family structure.
- We expect everyone who enters the clinic to uphold these inclusive values, ensuring a respectful and nurturing space for all clients, families, visitors, and staff.