Cancelled and Missed Appointments
We respect that your time is valuable and we appreciate that you understand ours is too. We require 24 hours notice to reschedule or cancel a session without incurring any cancellation fees. If you give us less than 24 hours (but more than 2 hours) notice a 50% cancellation fee will be charged. If you do not attend at all or give us 2 hours or less notice, a 100% cancellation fee will be charged.
These cancellation fees will be charged to your credit card, your NDIS Plan Manager or sent to you via an invoice. This fee must be paid within 7 days of the missed appointment in order to keep your future regular appointment times. If you do not pay this in a timely manner you risk future appointments being cancelled.
To cancel an appointment please contact your clinician or our admin officer on 03 9811 7052. If you are ringing to cancel an appointment and get our voicemail, your message will be time-stamped and we will know that you have cancelled in a timely manner.
If appointments are frequently cancelled or rescheduled, this can result in you/your child losing their regular appointment time. Frequent therapy cancellations can mean that therapy becomes less useful as regular appointments are generally required. Also we have a very long waiting list and we feel a responsibility to the community to make the best use of our clinical time. If you are not able to commit to regular appointment times, please discuss this with your clinician. If you continue to frequently cancel appointments we may have cancel your appointment so we can offer the sessions to another person on the waiting list. If this happens, you can request to be be put back on the waiting list for a time that suits you better, however you will be subject to the normal waiting periods.
These cancellation fees will be charged to your credit card, your NDIS Plan Manager or sent to you via an invoice. This fee must be paid within 7 days of the missed appointment in order to keep your future regular appointment times. If you do not pay this in a timely manner you risk future appointments being cancelled.
To cancel an appointment please contact your clinician or our admin officer on 03 9811 7052. If you are ringing to cancel an appointment and get our voicemail, your message will be time-stamped and we will know that you have cancelled in a timely manner.
If appointments are frequently cancelled or rescheduled, this can result in you/your child losing their regular appointment time. Frequent therapy cancellations can mean that therapy becomes less useful as regular appointments are generally required. Also we have a very long waiting list and we feel a responsibility to the community to make the best use of our clinical time. If you are not able to commit to regular appointment times, please discuss this with your clinician. If you continue to frequently cancel appointments we may have cancel your appointment so we can offer the sessions to another person on the waiting list. If this happens, you can request to be be put back on the waiting list for a time that suits you better, however you will be subject to the normal waiting periods.